We’ve discovered an issue impacting Canvas's outbound texting capabilities through Twilio.
A new regulation went into effect on July 5, 2023, requiring that all standard 10-digit long code phone numbers used for SMS, be registered to an approved campaign under a registered brand. Unfortunately, Canvas’s registration is still pending. Messages from unregistered numbers are subject to filtering by the phone carriers, meaning that our outbound SMS messages are being intermittently blocked across all phone carriers, with increasing frequency. We are working with Twilio to expedite our registration.
Impacted customers (those utilizing our Twilio integration) have been contacted directly. We will be providing regular reports of impacted messages until this has been resolved. We know these issues are disruptive to your work, and we apologize for the inconvenience. Thank you for your patience.
