Canvas Medical - Canvas Medical Performance Alert - Provider Availability Syncing with gCal – Incident details

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All systems operational

Canvas Medical Performance Alert - Provider Availability Syncing with gCal

Resolved
Degraded performance
Started about 3 years agoLasted 20 hours 28 minutes

Affected

Web Application

Degraded performance from 7:00 PM to 3:29 PM

Updates
  • Resolved
    UTC
    Resolved

    We’re pleased to announce the issue affecting provider availability syncing with gCal has been resolved. Thank you for your patience. If you’re still experiencing issues, please reach out to your Customer Success associate or support@canvasmedical.com

  • Monitoring
    UTC
    Monitoring

    We have implemented a fix and are currently monitoring the result to ensure that the issue is fully resolved . Events added in Google should now be visible in your Canvas calendar. We appreciate your patience.

  • Investigating
    UTC
    Investigating

    We’ve discovered an issue impacting our gCal integration used to manage provider availability. Updates made in Google may not reflect in Canvas. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates here on the status page as soon as we have more information available. Thank you for your patience.