Canvas Medical - Vaccines Are Not Populating – Incident details

Vaccines Are Not Populating

Resolved
Degraded performance
Started about 1 year agoLasted about 2 hours

Affected

Web Application

Degraded performance from 2:21 PM to 4:30 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

    A deploy over the weekend to expand the CPT range for immunizations documented via the Immunization Statement command had unintended consequences. We've rolled back this change.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We have identified the cause vaccines not populating when searching the Immunization Statement command. Our team is currently working on a fix.

  • Investigating
    Investigating

    We are currently investigating an issue where the immunization statement command is not populating vaccines. We will provide updates as they become available.