Canvas Medical - Unable to send prescriptions – Incident details

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All systems operational

Unable to send prescriptions

Resolved
Degraded performance
Started almost 3 years agoLasted about 10 hours

Affected

Prescribing

Degraded performance from 11:30 AM to 9:54 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved and prescriptions should now send successfully.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    We have identified the root cause of the issue and are working to resolve. We will continue to provide updates as they become available.

  • Update
    UTC
    Update

    This is still under investigation as we are working to determine the root cause. There appears to be an issue between our hosting provider and our electronic prescription vendor. We will provide updates as they become available.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident that is preventing prescriptions from sending. We will provide updates as they become available.