Canvas Medical - Canvas Medical Performance Alert - Credit Card Payment Processing – Incident details

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All systems operational

Canvas Medical Performance Alert - Credit Card Payment Processing

Resolved
Partial outage
Started over 2 years agoLasted about 6 hours

Affected

Web Application

Partial outage from 6:20 PM to 11:50 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    A recent update by Stripe has caused credit card payment processing failures in Canvas. Our team has identified the cause and is working on a fix. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates here on the status page as soon as we have more information available. Thank you for your patience.