Providing the latest updates on the Change Healthcare Incident.

Prescriptions: 99% of Change Healthcare pharmacy network services, and we continue to work on remaining issues. However, there are still a few areas we continue to focus on:

A small subset of pharmacies that are still offline.
The disruption for infusion pharmacies.
Challenges for some Medicaid fee-for-service customers.

Coverages:
Change Healthcare's network has resumed processing medical claims following recent disruptions. Assurance resumed operations on March 18, and Relay Exchange, the largest clearinghouse, was back online by March 23. Efforts are underway to reconnect with payers, trading partners, and submitters to restore the claims network. While core systems are operational, cooperation from stakeholders is crucial to expedite claims processing. Key points for stakeholders:

Payers: Change Healthcare is reaching out to Relay Exchange payers to gather necessary information for reconnection. Once details are obtained, credentials will be reset for prompt connectivity restoration.
Trading partners: Many partners have initiated reconnection efforts, with encouragement for swift action. If a clearinghouse serves as the exclusive gateway, direct reconnection with Relay Exchange is encouraged.
Assurance customers: Live users can begin processing claims, with ongoing expansion of payer access and updates to the online payer list.
Direct submitters/channel partners: Reconnection is straightforward, with assistance provided for setting up secure connections. While some features like Connect Center are pending activation, reconnection remains a priority.

Efforts are focused on rebuilding connectivity to restore online claims and remittance flows for impacted customer groups, with a commitment to swiftly reinstating key features.

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