Canvas Medical - SSO Failure to Login – Incident details

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All systems operational

SSO Failure to Login

Resolved
Operational
Started about 2 years agoLasted about 7 hours

Affected

Web Application

Partial outage from 12:45 PM to 1:33 PM, Operational from 1:33 PM to 7:57 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    We deployed updates to enhance security with Content Security Policy (CSP), which unintentionally affected customers using single sign-on. We quickly mitigated the issue by temporarily reversing the changes. The removal of CSP will not compromise the security of your instance

  • Update
    UTC
    Update

    All production and dev instances are back up and running. We will continue to update you on the progress. Thank you!

  • Monitoring
    UTC
    Monitoring

    All production instances should be back up and running. We are working to resolve on the lower environments. We will continue to update you on the progress.

  • Identified
    UTC
    Identified

    We have identified the issue was caused by the recent release. We are working to correct and will update you once complete.

  • Investigating
    UTC
    Investigating

    We are urgently investigating an issue that is preventing users with SSO from logging into Canvas. Updates will be provided as available.