Canvas Medical - Login Issue – Incident details

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All systems operational

Login Issue

Resolved
Degraded performance
Started 29 days agoLasted about 4 hours

Affected

Web Application

Degraded performance from 12:08 AM to 3:46 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have also identified an issue with logging in (regardless of MFA settings), if on a previous release.

    We have identified a fix for both login issues and are in the process of deploying these fixes.

  • Investigating
    Investigating

    We’ve identified a login issue to Canvas Settings/Admin affecting users with Multi-Factor Authentication (MFA) after our most recent release. We're currently implementing a fix. Users without MFA are unaffected.