Canvas Medical - Notice history

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All systems operational

Web Application - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Jan 2025

API - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Protocols - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Prescribing - Operational

100% - uptime
Nov 2024 · 99.91%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Lab Integrations - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Searching - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Messaging (Chat) - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Patient Messaging - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Faxing - Operational

99% - uptime
Nov 2024 · 95.61%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Console - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Claims & Eligibility - Operational

100% - uptime
Nov 2024 · 100.0%Dec · 100.0%Jan 2025 · 100.0%

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Nov 2024
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Notice history

Jan 2025

No notices reported this month

Dec 2024

Unable to process payments in Canvas
  • Resolved
    Resolved

    This incident has been resolved. Please notify us if you run into any further issues.

  • Identified
    Identified

    We have identified the issue and are continuing to work on a fix for this incident. We will keep you posted on further updates.

  • Investigating
    Investigating

    Some users have reported they have been unable to process payments in Canvas. We are currently investigating the issue and have engineers working to resolve. The current workaround is to process the payment directly in Stripe and manually add the payment to reflect in Canvas.

    We apologize for the inconvenience and will keep you posted as updates are received.

Reports of faxing delays >1 hour
  • Resolved
    Resolved

    All faxes have processed, we will continue to monitor for future reports.

  • Investigating
    Investigating

    We are getting reports of outgoing faxes being delayed >1 hour. We have a case open with Sfax and will update as we receive updates.

Nov 2024

SFax delays inbound and outbound faxes
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Users began reporting faxing issues on 11/18/24. Per Sfax, the root cause was identified on 11/20/24 as a performance issue causing significant delays in fax processing. Early this morning (11/21/24), following a 3-hour downtime, Sfax completed a migration to resolve the problem. Sfax assured us that a dedicated team manually processed any faxes received prior to, during and immediately after the downtime.

    As of 7:00 AM ET today, Canvas has confirmed that both outgoing and incoming faxes are processing as expected. We will continue to monitor the situation closely. Please report any ongoing issues to support@canvasmedical.com or submit a Help Center ticket.

    We appreciate your patience as we navigated this situation and worked to ensure service was restored.

  • Investigating
    Investigating

    Sfax has an ongoing Sev 1 issue that is causing delays with their inbound and outbound faxes. We will update as information becomes available.

Pharmacy Service Unavailable
  • Resolved
    Resolved

    The issue has been resolved. Our certificate for communication with SureScripts unexpectedly expired ahead of schedule, but we’ve since replaced it.

    All impacted customers have received a proactive help desk ticket with additional details.

    Thank you for your patience as we worked through this.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating reports of prescriptions failing to send with an error of Server Error (500).

Nov 2024 to Jan 2025

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