Canvas Access Issue

Resolved

Partial outage

Started about 1 year agoAugust 28, 2025Lasted 23 hours 35 minutesAugust 28, 202512:43 PMAugust 29, 202512:19 PMUTC

Affected

Web Application

Updates

Resolved
August 29, 2025 at 12:19 PMUTC
Resolved
August 29, 2025 at 12:19 PMUTC
Resolved: A recent update caused some users’ requests to be mistakenly flagged as suspicious, briefly blocking access; we’ve fixed the issue and improved our safeguards to prevent it happening again. If you would like additional detail - please reach out to Canvas Support.
Monitoring
August 28, 2025 at 2:31 PMUTC
Monitoring
August 28, 2025 at 2:31 PMUTC
We implemented a fix and are currently monitoring the result.
Update
August 28, 2025 at 1:58 PMUTC
Update
August 28, 2025 at 1:58 PMUTC
We have identified the issue and a fix is underway.

The issue may occur if users have an idle Canvas tab open when they sign in for the day. To prevent errors, users should restart their browser before navigating to Canvas
Identified
August 28, 2025 at 12:43 PMUTC
Identified
August 28, 2025 at 12:43 PMUTC
We are aware of users experiencing frequent 403 errors when accessing Canvas - we are currently working to resolve the issue.

Canvas Medical - Canvas Access Issue – Incident details