Canvas Medical - Coverage eligibility failing due to missing gender – Incident details

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All systems operational

Coverage eligibility failing due to missing gender

Resolved
Major outage
Started 11 days agoLasted about 3 hours

Affected

Faxing

Operational from 4:34 PM to 7:06 PM

Claims & Eligibility

Degraded performance from 4:34 PM to 7:06 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved. Eligibility checks will now function correctly without the This payer requires a Gender if Date of Birth is sent error.

  • Identified
    Identified

    We are in the process of testing a fix for this issue.

  • Investigating
    Investigating

    We are currently investigating an issue with eligibility checks. Some checks are erroring with the message This payer requires a Gender if Date of Birth is sent. We will continue to update.