Canvas Medical - SFax delays inbound and outbound faxes – Incident details

Users began reporting faxing issues on 11/18/24. Per Sfax, the root cause was identified on 11/20/24 as a performance issue causing significant delays in fax processing. Early this morning (11/21/24), following a 3-hour downtime, Sfax completed a migration to resolve the problem. Sfax assured us that a dedicated team manually processed any faxes received prior to, during and immediately after the downtime.

As of 7:00 AM ET today, Canvas has confirmed that both outgoing and incoming faxes are processing as expected. We will continue to monitor the situation closely. Please report any ongoing issues to support@canvasmedical.com or submit a Help Center ticket.

We appreciate your patience as we navigated this situation and worked to ensure service was restored.