Canvas Medical - Pharmacy Service Unavailable – Incident details

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Pharmacy Service Unavailable

ResolvedPartial outage2 hours 9 minutes

Affected

Prescribing

Partial outage from 5:34 PM to 7:44 PM

  • ResolvedUTC

    The issue has been resolved. Our certificate for communication with SureScripts unexpectedly expired ahead of schedule, but we’ve since replaced it.

    All impacted customers have received a proactive help desk ticket with additional details.

    Thank you for your patience as we worked through this.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We are currently investigating reports of prescriptions failing to send with an error of Server Error (500).