Canvas Medical - Pharmacy Service Unavailable – Incident details

Pharmacy Service Unavailable

Resolved
Partial outage
Started about 1 month agoLasted about 2 hours

Affected

Prescribing

Partial outage from 5:34 PM to 7:44 PM

Updates
  • Resolved
    Resolved

    The issue has been resolved. Our certificate for communication with SureScripts unexpectedly expired ahead of schedule, but we’ve since replaced it.

    All impacted customers have received a proactive help desk ticket with additional details.

    Thank you for your patience as we worked through this.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating reports of prescriptions failing to send with an error of Server Error (500).