Canvas Medical - Instances Unavailable Across Multiple Customers – Incident details

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Instances Unavailable Across Multiple Customers

ResolvedMajor outage2 hours 27 minutes

Affected

Web Application

Major outage from 3:43 PM to 4:00 PM, Operational from 4:00 PM to 6:10 PM

API

Degraded performance from 3:43 PM to 4:00 PM, Operational from 4:00 PM to 6:10 PM

  • ResolvedUTC

    All systems are back to normal and stable. Thanks for your patience while we monitored recovery.

  • MonitoringUTC
    Our infrastructure provider detected an issue with one of their database servers and had to restart. As part of that process, several systems were briefly restarted, which caused temporary unavailability across some instance. Services are now back online, and we’re closely monitoring to ensure everything remains stable.
  • InvestigatingUTC
    We are currently experiencing a critical issue where multiple instances are unavailable. Our team is urgently investigating and escalating to our infrastructure provider. Updates will be shared as we learn more.