Canvas Medical - Canvas Access Issue – Incident details

Resolved: A recent update caused some users’ requests to be mistakenly flagged as suspicious, briefly blocking access; we’ve fixed the issue and improved our safeguards to prevent it happening again. If you would like additional detail - please reach out to Canvas Support.

We implemented a fix and are currently monitoring the result.

We have identified the issue and a fix is underway.

The issue may occur if users have an idle Canvas tab open when they sign in for the day. To prevent errors, users should restart their browser before navigating to Canvas