Canvas Medical - Login Issue – Incident details

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Login Issue

ResolvedDegraded performance3 hours 38 minutes

Affected

Web Application

Degraded performance from 12:08 AM to 3:46 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We have also identified an issue with logging in (regardless of MFA settings), if on a previous release.

    We have identified a fix for both login issues and are in the process of deploying these fixes.

  • InvestigatingUTC

    We’ve identified a login issue to Canvas Settings/Admin affecting users with Multi-Factor Authentication (MFA) after our most recent release. We're currently implementing a fix. Users without MFA are unaffected.