Canvas Medical - Electronic lab orders not sending – Incident details

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Electronic lab orders not sending

ResolvedMajor outage2 hours 59 minutes

Affected

Lab Integrations

Major outage from 4:49 PM to 7:48 PM

  • ResolvedUTC

    Resolved: Electronic Labcorp orders are sending normally again. From about 11:20 AM to 2:55 PM ET today, Labcorp orders sent through Health Gorilla were rejected with a 422 error and landed in Needs Review. Those orders didn't reach Labcorp and won't retry on their own. Contact Canvas Support and we'll resend them for you, or place a new order. Quest and other labs weren't affected.

  • IdentifiedUTC

    We have identified an issue caused by a recent Health Gorilla change that is preventing lab orders from being transmitted electronically. Our team is actively working on a resolution, and we will provide further updates as they become available.