Canvas Medical - Notice history

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All systems operational

Web Application - Operational

100% - uptime
May 2025 · 100.0%Jun · 99.96%Jul · 100.0%

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May 2025
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API - Operational

100% - uptime
May 2025 · 100.0%Jun · 99.68%Jul · 100.0%

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May 2025
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SDK - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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Prescribing - Operational

100% - uptime
May 2025 · 100.0%Jun · 99.92%Jul · 100.0%

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May 2025
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Lab Integrations - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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Searching - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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Messaging (Chat) - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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Patient Messaging - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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Faxing - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Console - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Claims & Eligibility - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
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Notice history

Jul 2025

No notices reported this month

Jun 2025

Google Cloud Platform Outage
  • Resolved
    Resolved

    Google has reported that all services are fully restored as of approximately 6/12/25 930pm ET

  • Identified
    Identified

    Google Cloud Platform (GCP) is currently experiencing interrupted service impacting a variety of services. Canvas users have reported an interruption in Faxing and Google Calendar functionality. Google has identified the issue and are working to resolve. You can additionally review status updates directly from Google here.

Instances Unavailable Across Multiple Customers
  • Resolved
    Resolved

    All systems are back to normal and stable. Thanks for your patience while we monitored recovery.

  • Monitoring
    Monitoring
    Our infrastructure provider detected an issue with one of their database servers and had to restart. As part of that process, several systems were briefly restarted, which caused temporary unavailability across some instance. Services are now back online, and we’re closely monitoring to ensure everything remains stable.
  • Investigating
    Investigating
    We are currently experiencing a critical issue where multiple instances are unavailable. Our team is urgently investigating and escalating to our infrastructure provider. Updates will be shared as we learn more.
Users cannot send electronic prescriptions - receive error message
  • Resolved
    Resolved

    The earlier issues affecting FHIR authentication and prescription functionality have been fully resolved. Systems remain stable, and we have not observed any further errors during monitoring.

    This incident is now closed. If you experience any ongoing issues, please contact Canvas Support: https://portal.usepylon.com/canvas-medical/forms/standard

  • Monitoring
    Monitoring

    The authentication errors affecting FHIR endpoints and the earlier prescription issues have both been resolved. Our team is actively monitoring the logs to ensure stability.

    We appreciate your patience and partnership. If you experience any continued issues, please reach out to Canvas Support: https://portal.usepylon.com/canvas-medical/forms/standard

  • Update
    Update

    We have a fix to resolve both the FHIR API and Prescribing issues. Please watch for further updates when the fix has been deployed.

  • Update
    Update

    For customers using both FHIR API and have providers who send prescriptions - we have the ability to resolve the API endpoint issues OR the ability to prescribe. If you would like to prioritize restoring the API, please reach out to Canvas Support if you do not currently have an open conversation.

  • Identified
    Identified

    We are receiving reports that all customers are experiencing authentication errors across all FHIR endpoints. This appears to be related to the earlier resolution deployed for prescription issues.

    Our team is actively investigating and working toward a resolution with the highest priority. We will share updates as soon as more information becomes available.

  • Monitoring
    Monitoring

    We’ve identified that this issue was caused by a release deployed earlier this morning. That release has since been reverted. We sincerely apologize for the interruption.

    If you’re still experiencing any issues, please contact Canvas Support: https://portal.usepylon.com/canvas-medical/forms/standard

  • Investigating
    Investigating
    We have reports across our customer base of failed prescriptions which display an error message. We are investigating now and will provide updates as soon as possible.

May 2025

FHIR API Search Endpoint Errors
  • Resolved
    Resolved

    The recent errors affecting FHIR API search endpoints have been resolved. We sincerely apologize for the interruption and appreciate your patience.

    If you have any additional questions or concerns, please don’t hesitate to contact Canvas Support.

  • Monitoring
    Monitoring

    FHIR API Search endpoints are expected to no longer be returning 502 errors. If you see differently please reach out to support directly at https://portal.usepylon.com/canvas-medical/forms/standard

  • Investigating
    Investigating
    We are currently investigating this incident.

May 2025 to Jul 2025

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