Canvas Medical - Notice history

While adding the ability to create banner alerts from plugins (our new SDK) we inadvertently broke the formatting of banner alerts created from protocols. We have now resolved this issue and restored normal functionality. We appreciate your patience and sincerely apologize for any inconvenience this may have caused. Thank you for your understanding.

A fix has been found and is being deployed. We will continue to monitor

The incident has been resolved, and lab result communications can now resume being sent to patients via the Canvas patient app through both the provider and patient panels.

We have identified the issue and are working on a resolution. In the meantime, if you need to send a lab result message to the patient via the Canvas patient app, please add the Lab Result Review command directly into the note. Refrain from using the review modal from the provider or patient panels to send a lab result message to the patient, as this is where the issue is stemming from.

We will continue to provide you updates as they become available.