Canvas Medical - Notice history

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All systems operational

Web Application - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
Dec 2025
Jan 2026

API - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
Dec 2025
Jan 2026

SDK - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
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Jan 2026

Prescribing - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
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Lab Integrations - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
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Searching - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
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Messaging (Chat) - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
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Jan 2026

Patient Messaging - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
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Faxing - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
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Console - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
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Jan 2026

Claims & Eligibility - Operational

100% - uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 100.0%

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Nov 2025
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Jan 2026

Notice history

Jan 2026

No notices reported this month

Dec 2025

Coverage eligibility failing due to missing gender
  • Resolved
    Resolved

    This incident has been resolved. Eligibility checks will now function correctly without the This payer requires a Gender if Date of Birth is sent error.

  • Identified
    Identified

    We are in the process of testing a fix for this issue.

  • Investigating
    Investigating

    We are currently investigating an issue with eligibility checks. Some checks are erroring with the message This payer requires a Gender if Date of Birth is sent. We will continue to update.

Nov 2025

Login Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have also identified an issue with logging in (regardless of MFA settings), if on a previous release.

    We have identified a fix for both login issues and are in the process of deploying these fixes.

  • Investigating
    Investigating

    We’ve identified a login issue to Canvas Settings/Admin affecting users with Multi-Factor Authentication (MFA) after our most recent release. We're currently implementing a fix. Users without MFA are unaffected.

Nov 2025 to Jan 2026

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