We have developed a fix and are finalizing on our end. We will notify you once it has been deployed.
Identified
Identified
We’ve identified the root cause of the issue and have a solution that we’re preparing to deploy.
We will provide future updates as they become available.
Investigating
Investigating
When the patient has a future appointment that is not checked in and the user selects a quick action command from the patient summary or action panel, a save failed error will occur.
We are currently investigating this issue.
Recommended workflow to avoid error:
Place cursor in active note prior to selecting any quick action commands
We have implemented a fix and are currently monitoring the result to ensure that the issue is fully resolved . Events added in Google should now be visible in your Canvas calendar. We appreciate your patience.
Investigating
Investigating
We’ve discovered an issue impacting our gCal integration used to manage provider availability. Updates made in Google may not reflect in Canvas. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates here on the status page as soon as we have more information available. Thank you for your patience.
Our outgoing text messages are no longer being blocked by the phone carriers. We will continue to monitor deliverability in Twilio to confirm that the issue is fully resolved. We appreciate your patience, and we will update you further as soon as we can.
Identified
Update
Our Brand registration was successful as of this morning and we have since registered all of our associated numbers. We are now waiting on our campaign approval. We will continue to provide updates as they become available. Please reach out to your Customer Success Associate or support@canvasmedical.com with any questions or concerns.
Identified
Identified
We’ve discovered an issue impacting Canvas's outbound texting capabilities through Twilio.
A new regulation went into effect on July 5, 2023, requiring that all standard 10-digit long code phone numbers used for SMS, be registered to an approved campaign under a registered brand. Unfortunately, Canvas’s registration is still pending. Messages from unregistered numbers are subject to filtering by the phone carriers, meaning that our outbound SMS messages are being intermittently blocked across all phone carriers, with increasing frequency. We are working with Twilio to expedite our registration.
Impacted customers (those utilizing our Twilio integration) have been contacted directly. We will be providing regular reports of impacted messages until this has been resolved. We know these issues are disruptive to your work, and we apologize for the inconvenience. Thank you for your patience.
