Canvas Medical - Notice history

Web Application - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%
Mar 2025
Apr 2025
May 2025

API - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%
Mar 2025
Apr 2025
May 2025

SDK - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%
Mar 2025
Apr 2025
May 2025

Prescribing - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 99.63%May · 100.0%
Mar 2025
Apr 2025
May 2025

Lab Integrations - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%
Mar 2025
Apr 2025
May 2025

Searching - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%
Mar 2025
Apr 2025
May 2025

Messaging (Chat) - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%
Mar 2025
Apr 2025
May 2025

Patient Messaging - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%
Mar 2025
Apr 2025
May 2025

Faxing - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%
Mar 2025
Apr 2025
May 2025

Console - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%
Mar 2025
Apr 2025
May 2025

Claims & Eligibility - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%
Mar 2025
Apr 2025
May 2025

Notice history

May 2025

FHIR API Search Endpoint Errors
  • Resolved
    Resolved

    The recent errors affecting FHIR API search endpoints have been resolved. We sincerely apologize for the interruption and appreciate your patience.

    If you have any additional questions or concerns, please don’t hesitate to contact Canvas Support.

  • Monitoring
    Monitoring

    FHIR API Search endpoints are expected to no longer be returning 502 errors. If you see differently please reach out to support directly at https://portal.usepylon.com/canvas-medical/forms/standard

  • Investigating
    Investigating
    We are currently investigating this incident.

Apr 2025

Forced Logouts & Failed EPCS Prescriptions
  • Resolved
    Resolved

    Prescribing of controlled substances has now been fully restored across all instances.

    Users may have experienced a disruption between 8:00–8:30 PM ET while we reconnected to the DrFirst service. This disruption is not expected to occur again, and we sincerely apologize for the inconvenience.

    We have confirmed that services are operating normally and will continue to monitor to ensure continued stability.

    Thank you for your patience and collaboration throughout this incident.

    Please reach out to Canvas Support immediately if you experience additional issues.

  • Update
    Update

    We continue to monitor logout issues. We have an urgent request into DrFirst for resolution with prescriptions.

  • Monitoring
    Monitoring

    We have identified that the cause of users being logged out of their Canvas sessions and unable to send controlled substances is due to a change in our outgoing network IP address, which was updated by our infrastructure provider over the weekend.

    Our team is actively making the necessary updates and closely monitoring services to ensure stability.

    We will provide further updates if there are any changes or once the incident has been fully resolved.

    Thank you for your patience and collaboration as we work to address this issue.

  • Update
    Update

    We believe this issue is also impacting the ability to send controlled substances. We are continuing to investigate and will continue to provide updates approximately every 30 minutes

  • Update
    Update

    Our team continues to investigate this issue with the highest priority.

  • Investigating
    Investigating

    We are currently investigating reports of users being unexpectedly logged out of the platform. This issue appears to be impacting active sessions, causing users to be signed out without initiating a logout themselves.

    Our team is actively working to identify the root cause and implement a solution

Mar 2025

No notices reported this month

Mar 2025 to May 2025

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