Canvas Medical - Notice history

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All systems operational

Web Application - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

API - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

SDK - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Prescribing - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
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Feb 2025

Lab Integrations - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Searching - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Messaging (Chat) - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
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Feb 2025

Patient Messaging - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Faxing - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Console - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
Jan 2025
Feb 2025

Claims & Eligibility - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024
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Feb 2025

Notice history

Feb 2025

No notices reported this month

Jan 2025

No notices reported this month

Dec 2024

Unable to process payments in Canvas
  • Resolved
    Resolved

    This incident has been resolved. Please notify us if you run into any further issues.

  • Identified
    Identified

    We have identified the issue and are continuing to work on a fix for this incident. We will keep you posted on further updates.

  • Investigating
    Investigating

    Some users have reported they have been unable to process payments in Canvas. We are currently investigating the issue and have engineers working to resolve. The current workaround is to process the payment directly in Stripe and manually add the payment to reflect in Canvas.

    We apologize for the inconvenience and will keep you posted as updates are received.

Reports of faxing delays >1 hour
  • Resolved
    Resolved

    All faxes have processed, we will continue to monitor for future reports.

  • Investigating
    Investigating

    We are getting reports of outgoing faxes being delayed >1 hour. We have a case open with Sfax and will update as we receive updates.

Dec 2024 to Feb 2025

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