Canvas Medical - Notice history

All pending background tasks have been processed successfully. The service is now operating at normal capacity with no remaining backlog. We will continue to monitor system health closely.

Our background queue database reached a critical memory threshold, we scaled up its resources appropriately and are monitoring the backlog of background jobs now

Resolved: A recent update caused some users’ requests to be mistakenly flagged as suspicious, briefly blocking access; we’ve fixed the issue and improved our safeguards to prevent it happening again. If you would like additional detail - please reach out to Canvas Support.

We implemented a fix and are currently monitoring the result.

We have identified the issue and a fix is underway.

The issue may occur if users have an idle Canvas tab open when they sign in for the day. To prevent errors, users should restart their browser before navigating to Canvas