Canvas Medical - Users cannot send electronic prescriptions - receive error message – Incident details

The earlier issues affecting FHIR authentication and prescription functionality have been fully resolved. Systems remain stable, and we have not observed any further errors during monitoring.

This incident is now closed. If you experience any ongoing issues, please contact Canvas Support: https://portal.usepylon.com/canvas-medical/forms/standard

The authentication errors affecting FHIR endpoints and the earlier prescription issues have both been resolved. Our team is actively monitoring the logs to ensure stability.

We appreciate your patience and partnership. If you experience any continued issues, please reach out to Canvas Support: https://portal.usepylon.com/canvas-medical/forms/standard

We have a fix to resolve both the FHIR API and Prescribing issues. Please watch for further updates when the fix has been deployed.

For customers using both FHIR API and have providers who send prescriptions - we have the ability to resolve the API endpoint issues OR the ability to prescribe. If you would like to prioritize restoring the API, please reach out to Canvas Support if you do not currently have an open conversation.

We are receiving reports that all customers are experiencing authentication errors across all FHIR endpoints. This appears to be related to the earlier resolution deployed for prescription issues.

Our team is actively investigating and working toward a resolution with the highest priority. We will share updates as soon as more information becomes available.

We’ve identified that this issue was caused by a release deployed earlier this morning. That release has since been reverted. We sincerely apologize for the interruption.

If you’re still experiencing any issues, please contact Canvas Support: https://portal.usepylon.com/canvas-medical/forms/standard