Notice history

Resolved
September 14, 2026 at 1:56 AMUTC
Resolved
September 14, 2026 at 1:56 AMUTC
Service has been restored to Surescripts. All incoming and outgoing messages to Surescripts are now sending successfully. Previous prescriptions with errors will need to be resent.

Thank you for your patience while this issue was resolved.
Update
September 13, 2026 at 11:06 PMUTC
Update
September 13, 2026 at 11:06 PMUTC
The Canvas team continues to work closely with a Surescripts escalation team. Additional updates will be provided as information is available.
Update
September 13, 2026 at 8:00 PMUTC
Update
September 13, 2026 at 8:00 PMUTC
We are continuing to work with Surescripts towards a resolution. We will provide updates as soon as new information is available.
Update
September 13, 2026 at 7:05 PMUTC
Update
September 13, 2026 at 7:05 PMUTC
Surescripts has responded to our emergency ticket and we’re now following their recommended process. Further updates will be provided as information is received.
Identified
September 13, 2026 at 6:36 PMUTC
Identified
September 13, 2026 at 6:36 PMUTC
We have identified the issue and are working with Surescripts for a resolution plan. Please follow for additional updates.
Investigating
September 13, 2026 at 6:28 PMUTC
Investigating
September 13, 2026 at 6:28 PMUTC
We are aware and actively investigating errors on all electronic prescriptions stating {'detail': 'The e-prescribing gateway could not be reached.}
We are currently investigating this incident.

All systems operational